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Do you want us to merge your accounts?

Updated Friday 10th October 2014

Had an email about the University's plans to merge OpenLearn accounts and student accounts? This is the place to make sure we carry your details across.

What's going on?

In order to make things easier for all users of The Open University website, we're going to allow students to sign in using their own email addresses in future - so if you set up your own account to use things like iSpot, prospectus requests or OpenLearn, you can carry on using that account when you become a student.


It's easier for everyone - you don't have to juggle multiple accounts; if you call our helpline or get in touch by email it's easier to offer assistance if all your OU activity is under one account.

So, what's the problem?

If you have got two accounts right now, after mid November 2014 you'll no longer be able to access your OpenLearn activity by signing in using your email address - as your email address will be associated with your main Open University account. This is why we've contacted everyone who is having their accounts merged to give you the opportunity to associate your OpenLearn activity with your main Open University account.

Why not just do that automatically?

It's possible some people may have chosen to maintain two accounts to keep them separate for their own reasons - so, it's important for us to have your permission to merge the information. (If you do want to keep your accounts separate, you should change your OpenLearn log-in details to use a different email address as soon as possible.)

What if I do nothing?

After November 12th 2014, you will no longer be able to access your informal learning  records, as your merged account will not be connected to them.

What do I do to if I do want my OpenLearn records to remain attached to my account?

Simply fill out this form:

We'll then add you to the queue; the actual merging of accounts will take place towards the end of November.


For further information, take a look at our frequently asked questions which may give you the support you need.

Have a question?