Free course

Communication and working relationships in sport and fitness

Free statement of participation on completion

Are you experienced in sport or fitness, either as a participant or working in the sector, perhaps as a coach? Are you inquisitive about some of the hidden ‘people skills’ that seemingly make some people particularly credible in their role?

In this free course, Communication and working relationships in sport and fitness, you will boost your ability to vary your communication approach according to the situation and the needs of the people involved.

You will accelerate your learning from experience by placing yourself in others’ shoes during vivid video examples. These film clips show effective and ineffective communication in action, including spoken and non-verbal behaviour. You will examine a range of communication practices which will help you to build rapport and to deal better with a range of situations, including written communication. If you think interacting with others should be completely intuitive, we'll offer you a range of activities which will suggest how thinking about your communication approach is worthwhile. You will interpret video examples of communication where things go well and not so well, including peoples’ dialogue under pressure. Your assessment of these will help you begin to develop your communication skills; these skills are the range of abilities, knowledge and personal qualities involved in effective communication.

The course is introduced by award-winning journalist Sue Mott and Open University academic and former Olympic coach Ben Oakley.

Thanks to Waltham Forest Council for allowing us to film at their Feel Good Centre.

Other audios and videos feature well-known sport professionals, including footballer Rachel Williams and Olympic cyclist turned racing driver Sir Chris Hoy.

The course is supported and strongly recommended by UK Coaching. Whether you're just starting out or have been coaching for many years you will learn new skills and demonstrate that you have been proactive in your professional development.


Earn this free Open University digital badge if you complete this course! The badge can be displayed, shared and downloaded as a marker of your achievement. The badge is awarded for completing the course and passing the quizzes.

You can start this course right now without signing-up. Click on any of the course content sections below to start at any point in this course.
If you want to be able to track your progress, earn a free Statement of Participation, and access all course quizzes and activities, sign-up.

Course content