3.20 Key ethical issues for CAM practitioners: an effective complaints mechanism
Effective relationships require strong communication skills. A good therapeutic relationship allows users the space and security to air their dissatisfaction without recourse to an external body. However, not all users enjoy such open relationships with their practitioners and may prefer to end the relationship than voice a complaint. This is why it is crucial for professional bodies to have accessible and user-centred complaints mechanisms in place. Complaints panels must include a significant lay presence to avoid professionals in disciplinary contexts from being ‘soft on their own’ (or being perceived as such). Where a therapy has several registering bodies, it is constructive for the various disciplinary boards to institute reciprocal arrangements, so that a practitioner who has been prevented from practising cannot simply apply to join another professional register.