Managing to meet service users' needs
Managing to meet service users' needs

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Managing to meet service users' needs

Acknowledgements

The content acknowledged below is Proprietary (see terms and conditions [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] ) and is used under licence.

Grateful acknowledgement is made to the following sources for permission to reproduce material in this course:

Couse image: Daniel Foster in Flickr made available under Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Licence.

The content acknowledged below is Proprietary and is used under licence.

Some of the material used in this course is taken from Chapter 2 – What service users say about services: the implications for managers (Naomi Connelly and Janet Seden) and Appendix in Managing Care in Context (2003) (Jeanette Henderson and Dorothy Atkinson (eds)) published by Routledge in association with The Open University. © The Open University. This book forms part of the Open University course K303 Managing Care.

This extract is taken from K303 produced by the BBC on behalf of the Open University © 2006 The Open University

We would like to thank Redcar & Cleveland Mind for their assistance in making the video.

Courtesy of John Birdsall

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