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The content acknowledged below is Proprietary and is used under licence.
Some of the material used in this course is taken from Chapter 2 – What service users say about services: the implications for managers (Naomi Connelly and Janet Seden) and Appendix in Managing Care in Context (2003) (Jeanette Henderson and Dorothy Atkinson (eds)) published by Routledge in association with The Open University. © The Open University. This book forms part of the Open University course K303 Managing Care.
This extract is taken from K303 produced by the BBC on behalf of the Open University © 2006 The Open University
We would like to thank Redcar & Cleveland Mind for their assistance in making the video.
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