Managing to meet service users' needs
Managing to meet service users' needs

This free course is available to start right now. Review the full course description and key learning outcomes and create an account and enrol if you want a free statement of participation.

Free course

Managing to meet service users' needs

References

Aldgate, J. and Bradley, M. (1999) Supporting Families through Short Term Fostering, London, The Stationery Office.
Audit Commission/NHS (2000–1) ‘Joint Reviews of Social Services’, www.audit-commission.gov.uk [accessed February 2009]
Bowes, A. M. and Dar, N. S. (2000) ‘Researching social care for minority ethnic older people: implications of some Scottish research’, British Journal of Social Work, Vol. 30, No. 3, pp. 305–21.
Department of Health (1999) Caring about Carers: A National Strategy for Carers, London, The Stationery Office.
Department of Health (2001) The Children Act Now: Messages from Research, London, The Stationery Office.
Department of Health (2006) Our Health, Our Care, Our Say: a New Direction for Community Health Services, Cm 6737, Norwich, The Stationery Office.
Hatton, C., Azmi, S., Caine, A. and Emerson, E. (1998) ‘Informal carers of adolescents and adults with learning difficulties from the South Asian communities: family circumstances, service support and carer stress’, British Journal of Social Work, Vol. 28, No. 6, pp. 821–37.
Joseph Rowntree Foundation (1998) Deaf People from Minority Ethnic Groups: Initiatives and Services (Findings 818), York, Joseph Rowntree Foundation.
Lindow, V. (1996) Service User Involvement: Community Service Users as Consultants and Trainers, Leeds, NHS Executive Community Care Branch.
Rogers, A., Pilgrim, D. and Lacey, R. (1993) Experiencing Psychiatry: Users’ Views of Services, London, Macmillan/Mind.
Sinclair, I., Gibbs, I. and Hicks, L. (2000) The Management and Effectiveness of the Home Care Service, York, University of York Social Work Research and Development Unit.
Social Services Inspectorate (2001) Detained: SSI Inspection of Compulsory Mental Health Admissions, CI(2001)I, London, Department of Health.
Taylor, G. (1999) ‘Empowerment, identity and participatory research: using social action research to challenge isolation for deaf and hard of hearing people from minority ethnic communities’, Disability and Society, Vol. 14, No. 3, pp. 369–84.
K303_1

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has over 40 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to university level study, find out more about the types of qualifications we offer, including our entry level Access courses and Certificates.

Not ready for University study then browse over 900 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus