2 Understanding change
The next activity focuses on reading a chapter on managing change, as well as introducing some practical tools to help manage the change process.
Read the chapter Managing change in health and social care (Tilley and Jones, 2013). Take notes of the key points and anything you think is particularly important.
Ensure that you make a note of the three tools which you encounter in the chapter – force field analysis, stakeholder mapping and SWOT analysis – and what they are used for. You will need these notes for Activity 4.
Drawing on what you have learnt about your own attitude to change, together with specific tools designed to help a manager plan change, in the following activity you will be planning your own change management project.