2.2 Transformation processes
Walley (2017) identifies three types of transformation processes:
- material processing
- information processing
- customer processing.
There are also listed six types of transformational change that occur within processes:
- physical transformation
- informational transformation
- possession transformation
- location transformation
- storage transformation
- physiological or psychological transformation.
The reading provides two worked examples of transformation processes and transformational change. Example 1, transformation processes at a library, is mostly an information processing operation; Example 2, transformation processes at a bakery, is predominantly a material processing operation.
In the next activity, you will be asked to apply a similar analysis to identify the transformation processes at a hotel.
Activity 2: Transformation processes at a hotel
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