Introduction to operations management
Introduction to operations management

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Introduction to operations management

2.2 Transformation processes

Walley (2017) identifies three types of transformation processes:

  • material processing
  • information processing
  • customer processing.

There are also listed six types of transformational change that occur within processes:

  • physical transformation
  • informational transformation
  • possession transformation
  • location transformation
  • storage transformation
  • physiological or psychological transformation.

The reading provides two worked examples of transformation processes and transformational change. Example 1, transformation processes at a library, is mostly an information processing operation; Example 2, transformation processes at a bakery, is predominantly a material processing operation.

In the next activity, you will be asked to apply a similar analysis to identify the transformation processes at a hotel.

Activity 2: Transformation processes at a hotel

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