5 Are you an operations manager?
At this point, you will reflect on the relevance of this topic to you, either as an employee/manager or as a participant in a service process. Now that you are being introduced to operations management theory, you will most likely start to analyse operations that you experience from a new perspective. You are encouraged to do this as a way of embedding your understanding of the subject.
The final activity of this course provides you with an opportunity to reflect on your own situation in relation to this subject.
Activity 6: Reflecting on operations management – your own perspective
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