Operations, technology and stakeholder value

Introduction

This unit is adapted from the Open University course Business operations: delivering value (T883_1) [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] , which is about the essence of any enterprise – that core set of processes needed to convert various resources (such as materials, money and the effort of people) into outputs (such as manufactured goods and/or delivered services) that provide value to customers and other stakeholders. The effective design and management of these processes is of critical importance to all organisations, public or private, large or small, manufacturing or service-based

This unit comprises: the transformation process model of operations; a video case study illustrating the importance of effective operations management; and guidance on making a business case for the improvement of an operation.