from The Open University
Alternatively you can skip the navigation by pressing 'Enter'.
The Bottom Line: Winter 2015-16: Customer ServiceSaturday, 13th February 2016 17:30 - BBC Radio 4This week The Bottom Line investigates how customer service impacts businesses. Read more: The Bottom Line: Winter 2015-16: Customer Service
More or Less: Selfies, sugar daddies, schoolchildren and public spendingSunday, 14th February 2016 20:00 - BBC Radio 4
Canals: The Making of a Nation: EngineeringSunday, 14th February 2016 20:30 - BBC Four
Thinking Allowed 2016: Weather forecasting, Young people and politicsMonday, 15th February 2016 00:15 - BBC Radio 4
The Bottom Line: Winter 2015-16: Customer ServiceAvailable for over a yearThis week The Bottom Line investigates how customer service impacts businesses. Read more: The Bottom Line: Winter 2015-16: Customer Service
More or Less: Selfies, sugar daddies, schoolchildren and public spendingAvailable for over a year
The London Markets: The Fruit And Veg Market: Inside New SpitafieldsAvailable until Sunday, 13th March 2016 00:40
Thinking Allowed 2016: Weather forecasting, Young people and politicsAvailable for over a year
Everybody's looking for loveHaving a learning disability doesn't mean you don't want the same things as other people when it... Read more: Everybody's looking for love
OpenLearn Live: 12th February 2016The last prince of an independent Wales; then more free learning across the day. Read more: OpenLearn Live: 12th February 2016
Landschaftliche VielfaltGerman regions and landscapes, local traditions and the notion of Heimat are at the centre of... Try: Landschaftliche Vielfalt now
Introduction to bookkeeping and accountingLearn about the essential numerical skills required for accounting and bookkeeping. This free... Try: Introduction to bookkeeping and accounting now
Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers.
After studying this course, you should be able to:
- define ‘operations’ and ‘operations management’
- identify the roles and responsibilities of operations managers in different organisational contexts
- apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
- identify operational and administrative processes
- describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.
- Current section: Introduction
- Learning outcomes
- 1 Understanding operations management
- 2 Operations, operations management and operations managers
- 3 The transformation model
- 4 The boundary of the operations system
- Keep on learning
Study this free course
Enrol to access the full course, get recognition for the skills you learn, track your progress and on completion gain a statement of participation to demonstrate your learning to others. Make your learning visible!
Understanding operations management
This free course, Understanding operations management, is designed to provide you with a basic framework for understanding operations management and its organisational and managerial context. It begins with a brief history of the changing nature of operations in a manufacturing context, but emphasises that the operations function is significant in all types of organisation, whether they produce goods or provide services, and whether they are in the private, public or voluntary sectors.
This course presents a process model of operations that describes inputs being transformed into outputs within the boundary of an operations system. It also discusses the role of operations managers, in particular the importance of focusing on suppliers and customers who are outside this boundary, as well as on other aspects of the operations system's external environment.
This OpenLearn course provides a sample of postgraduate study in.
This free course includes adapted extracts from an Open University course which is no longer available to new students. If you found this interesting you could explore more free Leadership and Management courses or view the range of currently available OU Leadership and Management courses.
Copyright & revisions
Originally published: Friday, 8th January 2016
Last updated on: Friday, 8th January 2016
- Creative-Commons: The Open University is proud to release this free course under a Creative Commons licence. However, any third-party materials featured within it are used with permission and are not ours to give away. These materials are not subject to the Creative Commons licence. See terms and conditions. Full details can be found in the Acknowledgements and our FAQs section.
- This site has Copy Reuse Tracking enabled - see our FAQs for more information.
If you enjoyed this, why not follow a feed to find out when we have new things like it? Choose an RSS feed from the list below. (Don't know what to do with RSS feeds?)
Remember, you can also make your own, personal feed by combining tags from around OpenLearn.
- Latest OpenLearn pages
- Latest pages from OpenLearn - Leadership and Management
- Latest pages tagged - relative quantity
- Latest pages tagged - cosmic rays
- Latest pages tagged - marketing
- Latest pages tagged - Supernovae
- Latest pages tagged - customers
- Latest pages tagged - B700_2
- Latest comments on this page
All our alternative formats are free for you to download, for more information about the different formats we offer please see our FAQs. The most frequently used are Word (for accessibility), PDF (for print) and ePub and Kindle to download to eReaders*.
- Word (1.5 MB)
- PDF (3.6 MB)
- ePub 3.0 (1.2 MB)
- ePub 2.0 (1.2 MB)
- Kindle (311 KB)
- RSS (145 KB)
- HTML (814 KB)
- SCORM (812 KB)
- OUXML Package (21 KB)
- OUXML File (69 KB)
- IMS Common cartridge
*Please note you will need an ePub and Mobi reader for these formats.