The Open University since 2006
Alternatively you can skip the navigation by pressing 'Enter'.
Full Steam Ahead: Episode sixSaturday, 27th August 2016 15:30 - BBC TwoThe final episode of Full Steam Ahead looks at how more free time and rail transport allowed Victorians to travel... Read more: Full Steam Ahead: Episode six
Life Story: Growing upMonday, 29th August 2016 22:00 - BBC Four
Full Steam Ahead: Episode fiveTuesday, 30th August 2016 00:40 - BBC Two
Hidden histories: Britain's oldest family businesses: Balson The ButcherTuesday, 30th August 2016 22:00 - BBC Four
Full Steam Ahead: Episode sixAvailable until Monday, 26th September 2016 16:30The final episode of Full Steam Ahead looks at how more free time and rail transport allowed Victorians to travel... Read more: Full Steam Ahead: Episode six
Life Story: First stepsAvailable until Sunday, 25th September 2016 00:50
BBC Inside Science - 2016/2017 series: Proxima b exoplanet, The Hunt for Vulcan, East Antarctic lakes, Deep sea shark huntingAvailable for over a year
Full Steam Ahead: Episode fourAvailable until Thursday, 22nd September 2016 01:15
OpenLearn Live: August Bank Holiday Special 2016Get more than an ice cream out of your holiday weekend - make the most of the last of summer. Read more: OpenLearn Live: August Bank Holiday Special 2016
Take the photographic memory testCan you capture scenes just by looking at them? Find out with our photographic memory test. Launch now: Take the photographic memory test
Internet of everythingThe internet of everything (IoE) is the networked connection of people, process, data and things.... Try: Internet of everything now
Forensic psychologyIn this free course, Forensic psychology, you will discover how psychology can help obtain... Try: Forensic psychology now
Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers.
After studying this course, you should be able to:
- define ‘operations’ and ‘operations management’
- identify the roles and responsibilities of operations managers in different organisational contexts
- apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
- identify operational and administrative processes
- describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.
- Current section: Introduction
- Learning outcomes
- 1 Understanding operations management
- 2 Operations, operations management and operations managers
- 3 The transformation model
- 4 The boundary of the operations system
- Keep on learning
Study this free course
Enrol to access the full course, get recognition for the skills you learn, track your progress and on completion gain a statement of participation to demonstrate your learning to others. Make your learning visible!
Understanding operations management
This free course, Understanding operations management, is designed to provide you with a basic framework for understanding operations management and its organisational and managerial context. It begins with a brief history of the changing nature of operations in a manufacturing context, but emphasises that the operations function is significant in all types of organisation, whether they produce goods or provide services, and whether they are in the private, public or voluntary sectors.
This course presents a process model of operations that describes inputs being transformed into outputs within the boundary of an operations system. It also discusses the role of operations managers, in particular the importance of focusing on suppliers and customers who are outside this boundary, as well as on other aspects of the operations system's external environment.
This OpenLearn course provides a sample of postgraduate study in.
This free course includes adapted extracts from an Open University course which is no longer available to new students. If you found this interesting you could explore more free Leadership and Management courses or view the range of currently available OU Leadership and Management courses.
Copyright & revisions
Originally published: Friday, 26th February 2016
Last updated on: Friday, 26th February 2016
- Creative-Commons: The Open University is proud to release this free course under a Creative Commons licence. However, any third-party materials featured within it are used with permission and are not ours to give away. These materials are not subject to the Creative Commons licence. See terms and conditions. Full details can be found in the Acknowledgements and our FAQs section.
- This site has Copy Reuse Tracking enabled - see our FAQs for more information.
If you enjoyed this, why not follow a feed to find out when we have new things like it? Choose an RSS feed from the list below. (Don't know what to do with RSS feeds?)
Remember, you can also make your own, personal feed by combining tags from around OpenLearn.
- Latest OpenLearn pages
- Latest pages from OpenLearn - Leadership and Management
- Latest pages tagged - relative quantities
- Latest pages tagged - cosmic rays
- Latest pages tagged - marketing
- Latest pages tagged - supernovas
- Latest pages tagged - customers
- Latest pages tagged - B700_2
- Latest comments on this page
All our alternative formats are free for you to download, for more information about the different formats we offer please see our FAQs. The most frequently used are Word (for accessibility), PDF (for print) and ePub and Kindle to download to eReaders*.
- Word (1.5 MB)
- PDF (3.6 MB)
- ePub 3.0 (1.2 MB)
- ePub 2.0 (1.2 MB)
- Kindle (311 KB)
- RSS (145 KB)
- HTML (814 KB)
- SCORM (812 KB)
- OUXML Package (21 KB)
- OUXML File (69 KB)
- IMS Common cartridge
- Moodle backup (1.2 MB)
*Please note you will need an ePub and Mobi reader for these formats.