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Understanding operations management
Operations management is one of the central functions of all organisations. This free...
Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers.
After studying this course you should be able to:
- define ‘operations’ and ‘operations management’
- identify the roles and responsibilities of operations managers in different organisational contexts
- identify the operations management aspects of your own work
- apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
- identify the operational and administrative processes in your own organisation
- describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.
- Current section: Introduction
- Learning outcomes
- 1 Understanding operations management
- 2 Operations, operations management and operations managers
- 3 The transformation model
- 4 The boundary of the operations system
- 5 Summary
Understanding operations management
This free course, Understanding operations management, is designed to provide you with a basic framework for understanding operations management and its organisational and managerial context. It begins with a brief history of the changing nature of operations in a manufacturing context, but emphasises that the operations function is significant in all types of organisation, whether they produce goods or provide services, and whether they are in the private, public or voluntary sectors.
This course presents a process model of operations that describes inputs being transformed into outputs within the boundary of an operations system. It also discusses the role of operations managers, in particular the importance of focusing on suppliers and customers who are outside this boundary, as well as on other aspects of the operations system's external environment.
Enrol to get a record of achievement
By enrolling on this course and setting up a free Open University account you can track your progress in My OpenLearn. When you’ve finished you can print off the free activity record to demonstrate your learning.
This material is from our archive and is an adapted extract from B700 Managing performance and change which is no longer taught by The Open University. If you want to study formally with us, you may wish to explore other courses we offer in this.
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This is an extract from an Open University course which is no longer available to new students. If you found this interesting you could explore more free Leadership and Management course units or view the range of currently available OU Leadership and Management courses.