4.6 The Human Resources function
The Human Resources function is concerned with the following:
- Recruitment and selection. Ensuring that the right people are recruited to the right jobs.
- Training and development. Enabling employees to carry out their responsibilities effectively and make use of their potential.
- Employee relations. Including negotiations over pay and conditions.
- Grievance procedures and disciplinary matters. Dealing with complaints from employees or from the employer.
- Health and Safety matters Making sure employees work in a healthy and safe environment.
- Redundancy procedures Administering a proper system that is seen to be fair to all concerned when deciding on redundancies and agreeing redundancy payments.
Organisations are dependent on their employees. Consequently, their recruitment and selection require careful management.
In recent years, the Human Resources function has attained a more important status as there has developed an increasing need (especially in service organisations) to ‘get the most’ from employees, in terms of customer service, for the benefit of the organisation.