Foundations for self-directed support in Scotland
Foundations for self-directed support in Scotland

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Foundations for self-directed support in Scotland

1.2 What's in a name?


People who are supported by health and social care services have been given different names by the professions who deliver care. In this section you will examine how the names – ‘patient’, ‘client’ and ‘service user’ – are related to the care that people have received and how this links to the concept of personalisation. This is not just about names – it is about the changing society that these names have been embedded in.

Activity 1.2: Just words?

(20 minutes)

All of us at one time or another are (or will be) likely to have been described by others as ‘patients’, ‘service users’, ‘consumers’ and maybe ‘clients’ or ‘citizens’ – or to have used these words about other people.

  • What does each of these terms mean to you?
  • The Social Care (Self-directed Support) (Scotland) Act 2013 refers to the person who directs their own support (and parents of under 16 year olds with support needs) as 'the supported person'. What does this term mean to you?

Use your learning log [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] to record your thoughts. You may want to add to your reflections as you work through this course.

Figure 1.3 What's in a name?

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