3.2 Different levels of outcomes
When people refer to ‘outcomes’ they may be talking about personal outcomes for individuals, outcomes for families and communities, or about outcomes for services, organisations or Scotland (or the UK) as a whole. It is important to be clear about what kind of outcome is being referred to, and to be aware that outcomes at different levels need to ‘join up’ together in a coherent way. The interactive diagram below suggests a way of thinking about one example of how personal outcomes should sit at the heart of health and social care practice and policy, driving the development of outcomes by services, organisations and governments. Hover over each of the circles in the diagram for an example of each outcome. This example relates to outcomes for an older person, but you can equally well apply this model to thinking about outcomes for a child or younger adults.