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- 1 Introduction
- Learning outcomes
- 1 People-centred designing
- 2 New products – old failings
- 3 Designing for users
- 4 Who are the users?
- 5 Why not design for the ‘average’ user
- 6 Inclusive design
- 7 Ergonomics and human factors
- 8 Interaction design
- 9 User research techniques
- 10 User research techniques: observing users
- 11 Designing for pleasure
- 12 The voice of the customer
- 13 Products for markets
- Keep on learning
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This free course includes adapted extracts from an Open University course which is no longer available to new students. If you found this interesting you could explore more free Design & Innovation courses or view the range of currently available OU Design & Innovation courses.
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