- Current section: 1 Introduction
- Learning outcomes
- 1 People-centred designing
- 2 New products – old failings
- 3 Designing for users
- 4 Who are the users?
- 5 Why not design for the ‘average’ user
- 6 Inclusive design
- 7 Ergonomics and human factors
- 8 Interaction design
- 10 User research techniques: observing users
- 11 Designing for pleasure
- 12 The voice of the customer
- 13 Products for markets
- 14 Summary
- References
- Acknowledgements
from The Open University
Alternatively you can skip the navigation by pressing 'Enter'.
People-centred designing
Designed products surround us all and range from bus tickets to buildings....
Designed products surround us all and range from bus tickets to buildings. This unit focuses firmly on usability and the increasingly important phenomenon of people-centred design. It aims to inform consumers of design (i.e., all of us) about this crucial characteristic of design. The unit is derived from the Open University course T211 on Design and Designing, but as well as stimulating interest in areas of concern for producers of design it might also provide an introduction to engineering, manufacturing and business studies.
After studying this unit you should:
- have gained a knowledge and understanding of the principles of user-centred designing;
- be able to criticise some everyday products from a user's point of view;
- be able to suggest and apply some appropriate methods for researching how users interact with products;
- be able to apply comparison and evaluation skills, including constructive criticism of everyday products;
- be able to apply observational skills in the context of both your own and others' use of products.
- Duration: 12 hours
- Published on: Friday 22nd July 2011
- Level: Introductory
- Posted under: Design
Contents
People-centred designing
1 Introduction

Designed products surround us all and range from bus tickets to buildings. One of the primary considerations in all fields of design is ‘usability’ and, increasingly, the phenomenon of ‘user-centred design’. This can focus on physical attributes of products but increasingly it depends on an understanding of our cognitive abilities required to operate even simple products. All people studying this unit will have some experience of designs that are not usable (perhaps mobile phones or car controls). This unit provides you with an introduction to the principles and procedures of design usability through the critical evaluation of selected products. Taking everyday examples, it develops students’ confidence and skills in critically evaluating products around them – particularly consumer products. This unit aims to inform ‘consumers’ of design (i.e. all of us) about one important characteristic of design.
This unit is an adapted extract from the Open University course Design and designing(T211). [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)]
Other pages You might like

Try: Design and Creativity
We encounter designed products every day, from bus tickets to buildings. We travel on,...

Try: Achieving public dialogue
There are a wide range of interactions between ‘science’ and ‘the public’....

Study: Design for engineers
Explore the three phases of product design – research, planning and development –...

Try: Energy policy and climate change
The 2009 United Nations Climate Change Conference in Copenhagen presents a new focus for...

Try: Design
This unit looks at the process of design – from assessing the complexity of design as...

Study: Design thinking: creativity for the...
Explore the common principles of design, acquire new designing skills and develop an...

Try: Digital Nepal
Nepal is one of the poorest countries in the world, so just how has it managed to develop...

Try: Learning, thinking and doing
How do we learn? Understanding ‘how’ is the key to learning more effectively. This...

Study: Design essentials
Gain the skills for research, planning and development of a design project as well as the...

Try: Music in Code
Today, listening to music is easy - we have CDs, MP3s, radio, television and the internet....

Try: Transport and sustainability
This unit explores the issues around sustainable transport and how the role of technology...

Try: Combating air pollution
What’s in the air you breathe and how do you know it’s safe? Pollution control is...
Comments
Be the first to post a comment
Copyright & revisions
Copyright information
- Creative-Commons: The Open University is proud to release this free course under a Creative Commons licence. However, any third-party materials featured within it are used with permission and are not ours to give away. These materials are not subject to the Creative Commons licence. See terms and conditions. Full details can be found in the Acknowledgements section.
Feeds
If you enjoyed this, why not follow a feed to find out when we have new things like it? Choose an RSS feed from the list below. (Don't know what to do with RSS feeds?)
Remember, you can also make your own, personal feed by combining tags from around OpenLearn.
Alternative Formats
Tags, Ratings and Social Bookmarking
Page Tags
Sign in or create a free account to add tags to your personal tag cloud using:
Have you tried our free courses?
Free stuff to your door
Living with Poverty
OU TV & Radio
-
Life In Cold BloodEden
Saturday 0:01 -
Life In Cold BloodEden
Saturday 0:01 -
Bang Goes The Theory s6 in fullEden
Saturday 9:00 -
History Of ScotlandBBC Two
Saturday 10:00 -
Secrets Of Our Living Planet: Emerald BandEden
Saturday 17:00
Views
Votes
Comments
Tags
- climate change (373)
- business (277)
- diaries (194)
- bottom line (169)
- food (168)
- Rough Science (162)
- internet (145)
- BBC Two (145)
- BBC Radio 4 (141)
- BBC (134)
- listings (121)
- Scotland (121)
- points for debate (120)
- children (116)
- Creative Climate (116)
- Bang goes the Theory (116)
- English Civil War (115)
- astronomy (108)
- Thinking Allowed (105)
- religion (98)
- marketing (94)
- 20th century (94)
- Charles I (93)
- communication (92)
- evolution (91)
- sustainability (89)
- research (88)
- architecture (85)
- energy (83)
- National Health Service (NHS) (78)
OpenLearn Links
Copyrighted imageCredit: Background image Lucian Milasan | Dreamstime.com 

