Except for third party materials and otherwise stated (see Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence), this content is made available under a
Table 4: Bamberger, M. et al. (2006) Real World Evaluation, Sage Publications, Inc.
Figure 2: Taken from PilotJohn
Figure 4: Bamberger, M. et al. (2006) Real World Evaluation, Sage Publications, Inc.
Figure 5: Remenyi, D. et al. (2000) The Effective Measurement and Management of IT Costs and Benefits, p. 268, Elsevier – Butterworth – Heinemann, © Elsevier
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