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Table 1: Bamberger, M. et al. (2006) Real World Evaluation, Sage Publications, Inc.
Figure 1: Taken from http://pilotjohn.com
Figure 2: Bamberger, M. et al. (2006) Real World Evaluation, Sage Publications, Inc.
Figure 3: Remenyi, D. et al. (2000) The Effective Measurement and Management of IT Costs and Benefits, p. 268, Elsevier – Butterworth – Heinemann, © Elsevier
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