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Business problem solving and improvement: Track 1

This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches.

By: The iTunes U team (Programme and web teams)

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Track 1: Business problem solving and improvement

A short introduction to this album.


© The Open University 2008


Tracks in this podcast:

Track   Title Description
1 Business problem solving and improvement    A short introduction to this album. Play now Business problem solving and improvement
2 COSi: Introducing the 'LEAN' approach    The LEAN approach to business at a small cosmetics firm. Play now COSi: Introducing the 'LEAN' approach
3 COSi: Training staff to use LEAN    Training staff to use the LEAN approach in the workplace. Play now COSi: Training staff to use LEAN
4 COSi: The attractions of LEAN    A look at what makes the LEAN system attractive to use. Play now COSi: The attractions of LEAN
5 Scottish Power: Introducing Six Sigma    A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas. Play now Scottish Power: Introducing Six Sigma
6 Scottish Power: Applying Six Sigma    A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process. Play now Scottish Power: Applying Six Sigma
7 Scottish Power: Auditing and initiating projects    A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process. Play now Scottish Power: Auditing and initiating projects