Evan Davis is joined by a panel of top executives from the travel industry to discuss how they go about making cuts in difficult times and dealing with nightmare customers.
Evan is joined by Mike Rutter, chief commercial officer of the airline Flybe, Nicola Shaw, managing director of the bus division of FirstGroup, and Michel Taride, president of Hertz International.
Explore this week's programme:
Evan Davis on... customers
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Evan unpicks the old adage 'The customer is always right' Read more : Evan Davis on... customers
Leslie Budd on... cutting costs
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Leslie Budd examines the wicked problems of tricky customers and cost cutting in the business world Read more : Leslie Budd on... cutting costs
First broadcast: Saturday 21 Feb 2009 on BBC News
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Sharpen your skills
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