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OU on the BBC: The Bottom Line - A tricky customer

Posted under What's On

Evan Davis and guests discuss how they go about making cuts in difficult times and dealing with nightmare customers.

11 Mar
2010

Evan Davis is joined by a panel of top executives from the travel industry to discuss how they go about making cuts in difficult times and dealing with nightmare customers.

Evan is joined by Mike Rutter, chief commercial officer of the airline Flybe, Nicola Shaw, managing director of the bus division of FirstGroup, and Michel Taride, president of Hertz International.

Explore this week's programme:

First broadcast: Saturday 21 Feb 2009 on BBC News

The Bottom Line in more depth

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Publication details
Thursday, 11th March 2010
Thursday, 11th March 2010

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• Body text - Copyrighted: The Open University

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