What is the role of a manager or leader in business? Do they tell their staff exactly what to do or are their staff given the freedom to decide how to handle pricing, marketing and complaints?
Evan Davis and his guests discuss the theory of management turning itself upside-down and permiting those closest to the customer to dictate all sorts of business decisions.
This episode of The Bottom Line was first broadcast in 2013 and won the Wincott Radio Journalism of the Year Award.
- John Timpson, Chairman, Timpson Group
- Nikki King, Honorary Chair, Isuzu Truck UK
- Sir Gerry Robinson, Chairman, Moto Hospitality
This edition of The Bottom Line is first broadcast on BBC Radio 4 on Thursday 20th November 2014. For further details, and to listen online where available, please visit the BBC website.