In this online course you will learn skills that will help improve your communication and relationships with your colleagues, business partners and customers in multicultural contexts.
In Week 1, after identifying different aspects of culture, you will learn why cultural awareness and cultural competencies are essential in today's workplace and how they can be achieved. You will apply your insights while evaluating an intercultural encounter of your choice.
In Week 2, you will focus on business communication flows and consider the advantages of working in a multicultural environment. You will look at the main challenges that come with a range of cultural differences and consider possible solutions. Finally, you will analyse a case study drawing on the skills and knowledge developed during the week.
Week 3 will narrow the focus to the patterns of interaction and the language that are specific to multicultural workplace encounters. You will first learn how to understand and adapt to your organisational culture and its specific language and style and then look at ways to manage communication within multicultural teams. You will also consider how you can optimise your business communication with speakers of English as a Lingua Franca and speakers of other languages.
Over to you!
We hope you will enjoy the course.
Anna Calvi (Author), Lucy Moss (Senior Manager External Engagement), Mirjam Hauck (Academic Lead), Kirsty Russell (Curriculum Manager)