In this section about communicating well, you will look at the different ways in which we communicate, whether we are aware of it or not. Communication is something we all do, but if you are caring for someone, either paid or unpaid, the way you communicate can have a significant impact on your relationship with that person. You will be checking your interpersonal skills and your ability to listen fully and with empathy. (Empathy is the ability to identify with and understand somebody else’s feelings or difficulties.) The next thing you will look at is how you can help the people you support to communicate more effectively, and your written communication in particular. So you will be considering the place recording and reporting have in the care you offer.
At the end of the section there is a short quiz to test how much you have learned about communicating well. On successful completion of the quiz you will earn a digital badge.
The section is divided into five topics and each of these should take you around half an hour to study and complete. The topics are as follows:
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