Topic outline

  • General

    Photograph of a young man in front of a computer screen showing a graph.

  • Introduction

  • 1. Making sense of the information collected

  • 2. Creating tally charts

  • 3. What do the tally charts tell you?

  • 4. Presenting quantitative information

  • 5. What are recommendations?

  • 6. Making customer service recommendations

  • 7. Making changes in relation to recommendations

  • 8. Implementing changes

  • 9. Measuring and Reviewing Change

  • References and Acknowledgements

  • Topic 12