Transcript

I do go online much more now, and the course is helping me feel more confident about using online services and showing me how I can do things in a safer way. I am more cautious than most, I suppose, because I did get scammed a while back through an email.

I’d just started online banking and I got caught out. The bank said that I was liable for the costs because I’d willingly shared my details, even if they did trick me into it. But they did help me stop the account. It still worries me. It made me feel so bad and I lost my confidence. I just didn’t know who to trust anymore. I still don’t.

My friend also got scammed. She is a nurse in a busy GP’s practice. One day, when she’d gone to the shops at lunchtime, someone stole her purse out of her bag. The scammers phoned her and pretended to be from her bank’s fraud department. They knew so much and they sounded genuine, so she gave them extra details. She lost quite a bit of money through that. I suppose there’ll always be people who will try and con you and get your money.