2.4 Process as a pillar

The fourth pillar is process. Processes play an important role in how the other pillars of things, data, and people work with each other to deliver value in the connected world of IoE.

The internet has revolutionised the way businesses manage their supply chains and the way consumers shop. Soon we will have visibility into processes we could never see before. This will provide opportunities to make these interactions faster and simpler.

With the correct process, connections become relevant and add value because the right information is delivered to the right person, at the right time, in the appropriate way.

Processes are facilitating interactions between people, things, and data. Today, the IoE brings them all together by combining machine-to-machine (M2M), machine-to-people (M2P), and people-to-people (P2P) connections, as shown in Figure 18.