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# Acknowledgements

The following material is Proprietary and is used under licence:

Naughton, J. (1998) ‘Arts: Internet: It's free and it works. No wonder Bill Gates hates it’, Observer, 8 November 1998, © Guardian News and Media Ltd 2005;

Wilkins, E. (1994) ‘Rescued from £1 a day for girl's upkeep’, The Times, 31 January 1994. Copyright © Times Newspapers Ltd 1994;

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Edited version of a talk given by Peter Checkland to the OUSys Annual Conference 1997, reproduced by permission of Peter Checkland;

Box 6: Martin, D. and Rosenhead, J. ‘Stafford Beer: World leader in the development of operational research, who combined management systems with cybernetics’, The Guardian, 4 September, 2002. © Dick Martin and Jonathan Rosenhead.

Figure 3: Carter, R. (1998) Mapping the Mind, Weidenfeld and Nicolson;

Figure 19: Leunig, M. (1990) Ramming the Shears: A Collection of Drawings by Michael Leunig, Penguin Books Australia Ltd, with kind permission of the artist;

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Figure 32: Kolb, D.A., Rubin, I.M. and Osland, J. (1984) Organizational Behaviour: An Experiential Approach, 4th ed, Prentice-Hall, Inc;

Figure 38: Espejo, R. et al. (1996) Organizational Transformation and Learning: a Cybernetic Approach to Management. Copyright © 1996 John Wiley and Sons Ltd. Reproduced with permission;

Figure 39: Checkland, P.B. and Scholes, J. (1990) Soft Systems Methodology in Action. Copyright © 1990 by John Wiley and Sons Ltd. Reprinted by permission of John Wiley and Sons Ltd;

Figures 40 and 41: De Neufville, R. and Stafford, J.H. (1971) Systems Analysis for Engineers and Managers, McGraw-Hill, Inc. By permission of The McGraw-Hill Companies;

Figure 43: Fortune, J. and Peters, G. (1995) Learning from Failure: The Systems Approach. Copyright © 1995 John Wiley and Sons Ltd. Reproduced with permission;

Figure 44: Richmond, B. (1998) ‘Closed loop thinking’, The Systems Thinker, 9, (4), Pegasus Communications, Inc;

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Figure B1: Clarke, K., Craig, G. and Glendinning, C. (1996) Small Change: The Impact of the Child Support Act on Lone Mothers and Children, Family Policy Studies Centre, © FPSC/JRF;

Figure B2: Speed, M., Crane, J. and Rudat, K. (1994) Child Support Agency National Client Satisfaction Survey 1993, Department of Social Security Research Department Report No 29. © Crown Copyright is reproduced with the permission of the Controller of Her Majesty's Stationery Office.

Table 5: Adapted from Rosenhead, J. (1989) Rational Analysis for a Problematic World: Problem Structuring Methods for Complexity, Uncertainty and Conflict. Copyright © by 1989 John Wiley and Sons Ltd. Adapted with permission;

Table 8: Checkland, P. B. (1985) ‘From optimizing to learning: A development of systems thinking for the 1990's’, Journal of the Operational Research Society, 36, Macmillan Publishers Ltd;

Table 9: Shaw, P. (1996) ‘Intervening in the shadow systems of organisations: Consulting from a complexity perspective’, Complexity and Management Papers No 4, Complexity and Management Centre, University of Hertfordshire;

Table B1: Office of Population, Censuses and Surveys (1991) 1991 General Household Survey, Series GHS no 22. © Crown Copyright is reproduced with the permission of the Controller of Her Majesty's Stationery Office;

Table B2: Bellamy, C. (1995) ‘Managing strategic resources in a next steps department: Information agendas and information systems in the DSS’, in O'Toole, B.J. and Jordan, G. (eds) Next Steps: Improving Management in Government? Dartmouth Publishing Company;

Table C1: Checkland, P.B. (1993) Systems Thinking, Systems Practice. Copyright © 1993 John Wiley and Sons Ltd. Reproduced with permission.

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