Successful IT systems

# Learning outcomes

After studying this course, you should be able to:

- understand the nature of success and failure in IT systems
- understand what makes an IT system successful
- understand the sociotechnical nature of IT systems, in that they incorporate hardware, software, organisational, social and human components
- identify different types of stakeholders and apply techniques to elicit the main interactions of stakeholders with systems
- analyse issues of power and conflict between stakeholder groups in IT systems.

OpenLearn - Successful IT systems
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