Learning outcomes
After studying this course, you should be able to:
understand the nature of success and failure in IT systems
understand what makes an IT system successful
understand the sociotechnical nature of IT systems, in that they incorporate hardware, software, organisational, social and human components
identify different types of stakeholders and apply techniques to elicit the main interactions of stakeholders with systems
analyse issues of power and conflict between stakeholder groups in IT systems.
OpenLearn - Successful IT systems

Except for third party materials and otherwise, this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence, full copyright detail can be found in the acknowledgements section. Please see full copyright statement for details.