An introduction to intercultural competence in the workplace
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Contents

  • Introduction
  • Learning outcomes
  • Open Centre for Languages and Cultures
  • Introduction
  • 1 Reflecting on culture
  • 2 Ingrid Piller on culture
  • 3 Culture as a verb
  • 4 Properties of communication
  • 5 Communication is a process
  • 6 Communication is symbolic
  • 7 Communication is situated and contextual
  • 8 Communication is power infused
  • 9 Communication styles
  • 10 This week’s quiz
  • Summary of Week 1
  • Introduction
  • 1 What is your identity?
  • 2 Socialisation processes and identity types
  • 3 Identity types
  • 4 Introducing national identity
  • 5 British, English, Scottish?
  • 6 Good and bad English in Singapore
  • 7 Banal nationalism
  • 8 Othering
  • 9 Belonging
  • 10 This week’s quiz
  • Summary of Week 2
  • References
  • Acknowledgements

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