# Transcript

[MUSIC PLAYING]

SPEAKER:
Most of us are familiar with society's guidelines, known as etiquette. Online communication has its own rules and guidelines for etiquette. These are often referred to as netiquette. Keep these rules in mind for any kind of online communication, including email, discussion board posts, and other online contact with your classmates or instructor.
First, avoid abbreviations that you might use when texting or on Facebook, like talk to you later, laugh out loud, or other abbreviations. Not everyone knows what these mean, and even if they do, avoiding them will help communicate more clearly what you really mean. Second, make use of the subject line. Imagine walking into a library where none of the books have titles on the covers. You would have to open every book until you found what you were looking for. If you don't give your post a subject line, viewers will have to open your post to see what you've said. So always give readers a clue about what's inside.
Third, it's important to know that all caps is like yelling at someone. You probably wouldn't yell at your classmates during an in-class discussion, so please avoid doing it online. Next, be careful with joking or sarcasm. Since these frequently rely on nonverbal facial cues or tone, they often do not come across very well in online communication.
ROBOTIC VOICE:
That post you made was totally sick.

[CRICKETS CHIRP]

SPEAKER:
It's easy for someone to misunderstand your meaning or even become offended because they couldn't tell that you were joking. Finally, be frugal with exclamation points. Overusing these gives a much greater sense of urgency to your message than it likely deserves. Plus, it can make you seem like you're yelling or that you lack maturity as a writer. By keeping these simple guidelines in mind and remembering why we hold discussions, you can help make your online course a truly meaningful experience for everyone involved. Now go discuss something.