1 The impact of change

Change is all around us, from global and political transformation to changing attitudes and ways of living.

Desk with the sign #New Normal on it.
Figure 1 The COVID-19 pandemic has brought about a new normal

One of the most significant events to impact on the global workforce in recent times was the COVID-19 pandemic, and the remote working that was widely enforced as a consequence. While the imperative for staying at home has since gone, a hybrid working structure has become normal for many of us, and this brings new challenges for leaders.