Transcript

JEAN HARTLEY:

Another challenge is communicating progress. And this is something that some leaders actually fall down on. Some of them are very good at developing a strategy or developing a sense of purpose- maybe having the initial team meeting to talk about what it is that's going to be done or do some workshops at the beginning of a project, or whatever.

But experienced leaders will tell you that it's a real challenge to keep communicating what the purpose is and how you're progressing. And leaders say they often get quite bored with themselves, hearing themselves say the same things over and over. Because, for them, they've taken it in, if you like, or believe it.

But actually repeating it- not ad nauseam, but certainly on a number of occasions- can be really helpful. People may hear- they may hear the words, but they may not understand it initially. And saying it again later may help put everything into perspective. Or it may be that people were preoccupied early on and they didn't listen properly. Or it may be that halfway through a project, when people are starting to flag a bit and it's less exciting than it was, or whatever, it can be really important to remind people why it is you're doing what you are and why it's important.