Long description

A table of conflict style and behaviour for five ‘animals’. TURTLE, Conflict style; Avoiding, Denying a problem, Prentending not to notice. Behaviour, Leaving a situation, Holding back feelings and opinions. SHARK, Conflict style, Confronting, Getting what you want non matter what, Some people win, some lose. Behaviour, Interrupting / taking over, Ignoring others’ feelings and ideas, Loud tone of voice, Sometimes use physical violence. CAMELION, Conflict style, Accommodating, Giving in to other person’s point of view, Paying attention to others’ concerns and not your own. Behaviour, Apologising / saying yes to end the conflict, Letting others interrupt or ignore your feelings, ideas. ZEBRA, Conflict style, Compromising, Each person wins some and loses some. Behaviour, Interested in finding a solution, Show desire to talk about the problem. OWL, Conflcit style, Problem Solving, Finding a solution that makes everyone happy, Looking closely at the sources of the conflict. Behaviour, Addressing your feelings, needs and wants, Listening to others.