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4 Developing active listening skills

The Samaritans (2022) have developed a model for effective active listening called SHUSH.

To become a better listener, they recommend that you:

  • Show you care
  • Have patience
  • Use open questions
  • Say it back
  • Have courage.

You might also find it useful to look at their poster on Top tips for becoming a better listener.

◄Contents►Next: 5 Communicating and demonstrating empathy

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