7 Active listening in action

There are three parts to this final section. The three steps that you take in developing a fuller understanding of active listening in action are:

• Better listening – In the previous section, you saw an example of a poor listener who was working in a career-mentoring role. Now you will see a transformation when active listening skills are applied
• Active listening summarised – Next you view a figure which contains a fuller description of the three main aspects of active listening: attentive body language, following skills and reflecting skills.
• Use minimal encouragers – In this final section you read about the small verbal and physical signals that help smooth the flow of conversation.

Collectively these sections are likely to raise your awareness of how you can more genuinely hear what others are communicating.