Skip to content
Skip to main content
Free course

Communication and working relationships in sport and fitness

Free statement of participation on completion
Communication and working relationships in sport and fitness
Communication and working relationships in sport and fitness

Are you experienced in sport or fitness, either as a participant or working in the sector, perhaps as a coach? Are you inquisitive about some of the hidden ‘people skills’ that seemingly make some people particularly credible in their role?

In this free course, Communication and working relationships in sport and fitness, you will boost your ability to vary your communication approach according to the situation and the needs of the people involved.

You will accelerate your learning from experience by placing yourself in others’ shoes during vivid video examples. These film clips show effective and ineffective communication in action, including spoken and non-verbal behaviour. You will examine a range of communication practices which will help you to build rapport and to deal better with a range of situations, including written communication. If you think interacting with others should be completely intuitive, we'll offer you a range of activities which will suggest how thinking about your communication approach is worthwhile. You will interpret video examples of communication where things go well and not so well, including peoples’ dialogue under pressure. Your assessment of these will help you begin to develop your communication skills; these skills are the range of abilities, knowledge and personal qualities involved in effective communication.

The course is introduced by award-winning journalist Sue Mott and Open University academic and former Olympic coach Ben Oakley.


Thanks to Waltham Forest Council for allowing us to film at their Feel Good Centre.

Other audios and videos feature well-known sport professionals, including footballer Rachel Williams and Olympic cyclist turned racing driver Sir Chris Hoy.

The course is supported and strongly recommended by UK Coaching. Whether you're just starting out or have been coaching for many years you will learn new skills and demonstrate that you have been proactive in your professional development.

By understanding communication and working relationships you will start to identify aspects that might contribute to your own development, whether that be in sport or life in general. Working through this course will help you to gain the inside knowledge to impress in any job applications or at interviews.

Enrolling on the course will give you the opportunity to earn an Open University digital badge. Badges are not accredited by The Open University but they're a great way to demonstrate your interest in the subject and commitment to your career, and to provide evidence of continuing professional development.

Please be aware that there is some bad language in some of the video content. Due to the nature of the subject, this isn't always censored. Where bad language occurs, there is a note before the video to inform you of this.

The Open University would really appreciate a few minutes of your time to tell us about yourself and your expectations for the course. We welcome your feedback 380 and suggestions to improve the course.

Other organisations using this course

The Professional Golfers Association 381 (PGA): PGA Professionals will be credited with 50 CPD points by The PGA for successful completion of this course.

This course is supported and recommended by sportscotland.

This course is accredited by the CPD Standards Office. It can be used to provide evidence of continuing professional development and on successful completion of the course you will be awarded 24 CPD points. Evidence of your CPD achievement is provided on the free Statement of Participation awarded on completion.

Anyone wishing to provide evidence of their enrolment on this course is able to do so by sharing their Activity Record on their OpenLearn Profile, which is available before completion of the course and earning of the Statement of Participation.

Communication and working relationships in sport and fitness

Earn this free Open University digital badge if you complete this course! The badge can be displayed, shared and downloaded as a marker of your achievement. The badge is awarded for completing the course and passing the quizzes.

Course learning outcomes

After studying this course, you should be able to:

  • recognise the importance of effective communication in the sector in benefitting sport and fitness participants' experiences
  • evaluate your own communication skills
  • demonstrate an awareness of being able to build and sustain working relationships
  • use observational skills and new knowledge to interpret work interactions and relationships.

First Published: 31/01/2018

Updated: 22/08/2019

Skip Rate and Review