# Transcript

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What is person-centered care? Person-centered care is where health and care professionals work collaboratively with people using their services and their communities.

What does that actually mean? It means that care is coordinated, tailored to the needs of the individual, underpinned by dignity, compassion, and respect and enables them to live a fulfilling life.

Seems like a no-brainer. Don’t we already do that? Actually, it’s not standard practice, but it should be. Is it worth it? In a word, yes.

Person-centered care can have lasting benefits. There is evidence that it improves health outcomes, care quality, and patient experience.

On the professional side, it enhances staff satisfaction. If we want to adopt it, fundamental changes to care are required.

How do we put it into practice? There are lots of things we can do to develop people’s roles in health services and to unlock that person-centered potential to get health and care services working better together and to help people to have the knowledge, the skills, and the confidence to work differently with their health and the NHS.

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