# References

Batalden, P. B. and Davidoff, F. (2007) ‘What is “quality improvement” and how can it transform healthcare’, Quality and Safety in Health Care, vol. 16, no. 1, pp. 2–3.

Health Foundation (2011) Spotlight on Dementia Care [Online], London, The Health Foundation. Available at http://www.health.org.uk/publication/spotlight-dementia-care (Accessed 4 June 2016).

Institute of Medicine (2001) Crossing the Quality Chasm: A New Health System for the 21st Century [Online], Washington, National Academy Press. Available at http://www.nap.edu/read/10027/chapter/2 (Accessed 4 June 2016).

Martin, R., Lewis, R., Steventon, A., Abel, G. A., Adams, J. L., Bardsley, M., Brereton, L., Chitnis, X., Conklin, A., Staetsky, L., Tunkel, S. and Newbould J. (2013) Does integrated care deliver the benefits expected? Findings from 16 integrated care pilot initiatives in England [Online], RAND Corporation. Available at http://www.rand.org/pubs/research_briefs/RB9703.html (Accessed 4 June 2016).

NHS England (n.d.a) What Do We Mean by High Quality Care? [Online]. Available at https://www.england.nhs.uk/about/our-vision-and-purpose/imp-our-mission/high-quality-care/ (Accessed 14 January 2016).

NHS England (n.d.b) Never Events [Online]. Available at https://www.england.nhs.uk/patientsafety/never-events/(Accessed 19 January 2016).

Nuffield Trust (2012) A Decade of Austerity? The Funding Pressures Facing the NHS from 2010/11 to 2021/22 [Online]. Available at www.nuffieldtrust.org.uk/publications/decade-austerity-funding-pressures-facing-nhs (Accessed 14 January 2016).

Øvretveit, J. (2009) Does Improving Quality Save Money? A Review of Evidence of Which Improvements to Quality Reduce Costs to Health Service Providers [Online], London, The Health Foundation. Available at www.health.org.uk/publication/does-improving-quality-save-money (Accessed 4 June 2016).

Quality Watch (2016) Diagnostic test waiting times [Online]. Available at http://www.qualitywatch.org.uk/indicator/diagnostic-test-waiting-times (Accessed 4 June 2016).

Scottish Government (2010) The Healthcare Quality Strategy for NHS Scotland [Online]. Available at http://www.gov.scot/Publications/2010/05/10102307/2 (Accessed 21 January 2016).

World Health Organization (2006) Quality of Care: A Process for Making Strategic Choices in Health Systems [Online]. Available at http://www.who.int/management/quality/assurance/QualityCare_B.Def.pdf?ua=1 (Accessed 21 January 2016).

OpenLearn - Introducing healthcare improvement
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