Managing to meet service users' needs
Managing to meet service users' needs

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Managing to meet service users' needs

1 Consultation

1.1 All together now?

This course focuses on some key questions about consultation. Whose views? What views? What services?

Activity 1

For this activity you will need to read the following four pages of this section. These concentrate on service users' views.

As you read, try to identify the various ‘stakeholders’ who may have views about a service and perhaps some direct connection with it. These could be:

  • individuals

  • groups

  • communities.

Then choose an issue relevant to a service or project you are familiar with and make some notes on how similar or diverse stakeholders' views might be.

The following four pages will be followed by a discussion on this activity (Section 1.6)


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