Managing to meet service users' needs
Managing to meet service users' needs

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Managing to meet service users' needs

2.3 Video activity: Discussion

A key aspect of this work is ‘partnership’. Service users are called ‘members’ at Redcar & Cleveland Mind and Jane spoke about their involvement as being integral to the service. Members may also be volunteers and have roles on the executive committee. For example, the co-chairs of the executive committee are also members of Redcar & Cleveland Mind. The service has evolved as a response to members and Jane likes to hear their views directly, as well as through colleagues. Jane considers it important to ‘be around’ the drop-in to hear views and meet people, but she also sees the importance of stepping back and ‘leading from a different place’.

Partnerships happen within the organisation as well as with people in the wider community. The mural is an example of several partnerships – with local artists, funders and committee members. Although Jane said she wanted to make links with the local community it would have been good to hear more about how the local community has responded to the project and how far they are involved in its running.


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