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1 What information is available about raising a concern?

Information about raising a concern is usually available on regulator websites. Our participants had mixed feelings about how useful this information was.

A General Osteopathic Council Patient Witness said:

The quote reads: ‘I found the website and I wrote an email and I looked at what the sort of codes of conduct would be and what is expected as professional behaviour and did a screenshot as to what I thought was not being adhered to and so I sent an email initially.’

However, our research participants found that they were not always aware of who to raise their concerns with.

A Nursing and Midwifery Council Public Witness – Family Member said:

The quote reads: ‘I didn’t think a care home came under Midwifery Council, Nursing and Midwifery, it was the people I worked with that said that. So I didn’t know there was an organisation that you could complain about people.’

We looked at the documents available and what information was included in them including different formats.

◄Contents►Next: 1.1 Types and format of information

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