Long description

The quote reads: ‘Yeah, and then in the meantime the caseworker, if you like, changed. So she went on long-term sick leave. And so somebody new was introduced who wasn’t familiar with, you know, who hadn’t taken the witness statement and had to become familiar with the contents. It just didn’t feel the same anymore in the sense that it sort of became a bit more impersonal. You know, there were still very polite. Communication was open channels: you can ring, you can email. The replies were, you know, didn’t have to wait long. But it sort of just became logistics. It just became that, dealing with logistics.’