Conflict management
Tool
| Personal awareness | Listening to the story Start by trying to understand what is happening. How does the person feel and how is the conflict situation affecting other individuals? |
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| Team awareness | Gaining an understanding of relationships Why are people feeling the way they are? How is power operating between people? |
| Contextual awareness | Imagining a fitting solution Explore the possible ways of resolving the conflict situation and identify the best way to solve the problem for all concerned, bearing in mind that, in most conflicts, everyone needs to compromise to some extent, in order to reach a solution. |
| Goal awareness | Achieving resolution Support the people involved to consider how to move forward and work towards their identified solution in the best way. |