◄Back

# Long description

This image is of a ladder with five rungs. The bottom rung, and the first step, represents ‘separate the person from the problem’. The next rung and second step represents ‘clarify the problem’. The third rung and next step represents ‘explore a variety of options’. The fourth and penultimate step represents ‘focus on acheiving a solution’ and the final rung and step represents ‘agree the outcomes’.