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# 3.2 Being treated as an individual

Students reported that having an individualised as opposed to a generic response from staff was considered to be good practice. They felt it facilitated the building of the tutor/student relationship.

Students expected staff to have an understanding of their MHC and then to explore with them how it impacted them personally and in relation to their ability to study.

## Activity 3

Students explained to us what they wanted from their tutor in relation to being treated as an individual. Can you guess what students said?

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### Discussion

Below are five examples:

1. I want my tutor to know who I am and understand what triggers me.
2. I want a tutor to know what brings me down.
3. I want my tutor to listen.
4. I want my tutor to see me as more of a person than just as a student.
5. I want my tutor to notice a lack of engagement when I’m going through a mental health crisis and reach out proactively to offer support.

◄Contents►Next: 3.3 Availability of support

OpenLearn - Supporting university students with a mental health condition
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