Understanding service improvement in healthcare
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Contents

  • Introduction
  • Learning outcomes
  • 1 Speculating about knowledge
    • 1.1 The value of doubt
  • 2 Understanding ‘service’
  • 3 How do I determine improvement and identify progress?
    • 3.1 Indicators of improvement
  • 4 What sustains the practice improvement?
  • Conclusion
  • Keep on learning
  • References
  • Acknowledgements

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