1.11 Facilities and the visitor experience
The quality of any visitor experience is dependent on a number of variables. These include signposting to the tourist attraction, car parking, catering, toilet facilities and overall interpretation.
The lack of adequate parking, especially on public holidays, was something of a problem in the past, there being no parking on the site itself. To overcome this problem, the National Trust leased part of a nearby hotel’s car park, but there were complaints that visitors to the waterfalls were monopolising the hotel car park. This problem has, to some extent, been overcome recently by the creation of a dedicated National Trust car park nearby. This has augmented the use of the hotel car park, which is still leased by the Trust.