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Business English: Making decisions
Business English: Making decisions

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1.4 Taking and leaving messages

In the message that you completed you saw that the information covered four things.

  1. Who was calling.

  2. When they called.

  3. What the call was about (the subject).

  4. What information or action was required.

These are the four key things in a message that need to be noted.

Activity 7

Use the notes below to leave answerphone messages. When you hear the message tone pause the audio clip and leave your message. You will then hear a model answer. Your message may not be exactly the same but it must contain the essential information. The first one has been started for you.

Download this audio clip.Audio player: Extract 13
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Extract 13
Interactive feature not available in single page view (see it in standard view).


This is (name) ....... My number is 478632. I'm ringing about the ...... at your hotel. The meeting will be on ...... at ....... Thanks very much.


Model answers to this activity are given in the audio clip and transcript.

After you have done the activity once, read the messages in the transcript text while you listen to the audio clip and then try the activity once more without using the text above to help.