Business English: Making decisions
Business English: Making decisions

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Business English: Making decisions

1.4 Taking and leaving messages

In the message that you completed you saw that the information covered four things.

  1. Who was calling.

  2. When they called.

  3. What the call was about (the subject).

  4. What information or action was required.

These are the four key things in a message that need to be noted.

Activity 7

Use the notes below to leave answerphone messages. When you hear the message tone pause the audio clip and leave your message. You will then hear a model answer. Your message may not be exactly the same but it must contain the essential information. The first one has been started for you.

Download this audio clip.Audio player: Extract 13
Skip transcript: Extract 13

Transcript: Extract 13

Heather Horner
Extract 13
You now practise leaving messages using the prompts in your book. Leave your message after the tone, using the button to give yourself time.
Amanda Abington
Telephone rings and answerphone clicks in.
Veronika Hyks
You’re through to the Charlton Business Hotel. Please leave your message and your phone number and we will call you back as soon as possible.
Answerphone tone.
Nigel Greaves
This is Edward Lawrence. My number is 478632. I’m ringing about the relocation meeting at your hotel. The meeting will be on Thursday 15 June at 2 o’clock. Thanks very much.
Amanda Abington
Telephone rings and answerphone clicks in.
Charles Dale
This is RELOC. We’re sorry that there is no one here at the moment to take your call. Please leave a message and your phone number after the tone and we will call you back.
Answerphone tone
Amanda Abington
This is Sally James. I’m ringing about the briefing meeting. My phone number is 872467. Fourteen people are coming to the meeting. Thanks very much. Bye.
Amanda Abington
Telephone rings and answerphone clicks in.
Katie Campbell
Hallo. This is Options Printers. Please leave your message. We will get back to you as soon as possible.
Answerphone tone.
Stuart Fox
This is Harry Spencer. I’m ringing about the relocation brochures. I need to know the price for 1,000 copies and the delivery date. My phone number is Leighton Buzzard 442 8176 Extension 4451. Thanks very much.
End transcript: Extract 13
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Extract 13
Interactive feature not available in single page view (see it in standard view).


This is (name) ....... My number is 478632. I'm ringing about the ...... at your hotel. The meeting will be on ...... at ....... Thanks very much.


Model answers to this activity are given in the audio clip and transcript.

After you have done the activity once, read the messages in the transcript text while you listen to the audio clip and then try the activity once more without using the text above to help.


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