Business English: Making decisions
Business English: Making decisions

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Business English: Making decisions

3 Communicating the decision

3.1 Introduction

After consulting staff about the options for relocation a final decision has to be taken and everyone informed. A number of things then have to be done to organise the relocation and for this an action plan has to be drawn up. In this section you practise expressing action points, summarising information and informing colleagues of plans in writing and orally.

You first listen to a meeting about what has been decided. An action plan is also discussed, which involves assigning specific tasks to people.

Activity 13

In this extract you hear part of the meeting. Listen to it and complete an action plan (using the action plan below as a template). Using the lists below note down in your plan what each person has to do and whom they have to contact. One has been done for you as an example.

Download this audio clip.Audio player: Extract 17
Skip transcript: Extract 17

Transcript: Extract 17

Heather Horner
Extract 17.
The team which is planning the relocation draws up an action plan.
Veronika Hyks (Diana Lees)
OK we've seen the reports from the various meetings, so I suggest we summarise the main points that have been decided. Management has made the decision to move to Milton Keynes.
Our job is to put that decision into action. We'll need to work over Christmas making sure everything's ready for the start date. Management has agreed to give all staff an extra seven days leave for moving house any time from 1st September.
Now we need to sort out a list of action points, I've made a list of tasks and people we need to contact. First thing is Christmas, I said we'd have to work over the holidays so I’ll talk to Personnel and draw up a timetable of who needs to work on which days. Billy, you'll need to meet a couple of people and report back. First is a chap called David Bailey at Mobil.
Nigel Greaves (Billy Shepherd)
Why am I seeing him?
Veronika Hyks
Well, Mobil moved to Milton Keynes in 1994 and I'd like you to have a talk with them and see if we can learn anything from their experience.
Nigel Greaves
Ok what's his name?
Veronika Hyks
David Bailey.
Nigel Greaves
Right.
Veronika Hyks
The other meeting is with Steve Vance from Reloc. Do we agree that we contact a consultant to advise on financial aspects of the move?
Nigel Greaves
Fine by me.
Veronika Hyks
Good. So I want you to talk to Steve about offering financial help to the staff. OK? Now. Fred, could you research staff opinion about the move? I'd like to know what help the company can give, you know, that sort of thing.
Charles Dale (Fred Gooch)
OK.
Veronika Hyks
I've asked Eva Lawrence to arrange a visit to Milton Keynes for everyone. We decided to produce an information pack for everyone, so I'm going to talk to the Publications Department about content and design. Can we meet again later in the week and see how we’re getting on?
Charles Dale
Sure - What time suits you? Either Wednesday or Friday would be best for me... (Fade)
End transcript: Extract 17
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Extract 17
Interactive feature not available in single page view (see it in standard view).

Tasks

  1. Arrange visit to Milton Keynes.

  2. Interview about relocation to Milton Keynes.

  3. Draw up timetable for Christmas work.

  4. Interview about financial help for staff.

  5. Prepare information pack for staff.

  6. Research staff opinion about relocation.

Contact:

  • (a) Staff

  • (b) Commission for New Towns, Milton Keynes

  • (c) David Bailey, Mobil

  • (d) Personnel Department

  • (e) Publications Department

  • (f) Steve Vance, Reloc

Relocation Timetable Action Plan Week 3

Name Task Contact
Diana Lees 3 Christmas work timetable (d) Personnel Department
Billy Shepherd
Fred Gooch
Eva Lawrence

Answer

Relocation Timetable Action Plan Week 3
Name Task Contact
Diana Lees 3 Christmas work timetable (d) Personnel Department
5 Prepare information pack for staff (e) Publications Department
Billy Shepherd 2 Interview about relocation to Milton Keynes (c) David Bailey, Mobil
4 Interview about financial help for staff (f) Steve Vance, Reloc
Fred Gooch 6 Research staff opinion about relocation (a) Staff
Eva Lawrence 1 Arrange visit to Milton Keynes (b) Commission for New Towns, Milton Keynes

In Activities 14 and 15 (see Section 3.2 for Activity 15) you look at expressions relating to agreement and decision making.

Activity 14

Listen to the extract again and choose the ending to each sentence 1–6 that best expresses the meaning of the original decision or request. Each sentence begins with the words that are on the audio clip.

Download this audio clip.Audio player: Extract 17
Skip transcript: Extract 17

Transcript: Extract 17

Heather Horner
Extract 17.
The team which is planning the relocation draws up an action plan.
Veronika Hyks (Diana Lees)
OK we've seen the reports from the various meetings, so I suggest we summarise the main points that have been decided. Management has made the decision to move to Milton Keynes.
Our job is to put that decision into action. We'll need to work over Christmas making sure everything's ready for the start date. Management has agreed to give all staff an extra seven days leave for moving house any time from 1st September.
Now we need to sort out a list of action points, I've made a list of tasks and people we need to contact. First thing is Christmas, I said we'd have to work over the holidays so I’ll talk to Personnel and draw up a timetable of who needs to work on which days. Billy, you'll need to meet a couple of people and report back. First is a chap called David Bailey at Mobil.
Nigel Greaves (Billy Shepherd)
Why am I seeing him?
Veronika Hyks
Well, Mobil moved to Milton Keynes in 1994 and I'd like you to have a talk with them and see if we can learn anything from their experience.
Nigel Greaves
Ok what's his name?
Veronika Hyks
David Bailey.
Nigel Greaves
Right.
Veronika Hyks
The other meeting is with Steve Vance from Reloc. Do we agree that we contact a consultant to advise on financial aspects of the move?
Nigel Greaves
Fine by me.
Veronika Hyks
Good. So I want you to talk to Steve about offering financial help to the staff. OK? Now. Fred, could you research staff opinion about the move? I'd like to know what help the company can give, you know, that sort of thing.
Charles Dale (Fred Gooch)
OK.
Veronika Hyks
I've asked Eva Lawrence to arrange a visit to Milton Keynes for everyone. We decided to produce an information pack for everyone, so I'm going to talk to the Publications Department about content and design. Can we meet again later in the week and see how we’re getting on?
Charles Dale
Sure - What time suits you? Either Wednesday or Friday would be best for me... (Fade)
End transcript: Extract 17
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Print this transcript
Extract 17
Interactive feature not available in single page view (see it in standard view).
1 Management has made the decision (a) to move part of the company to Milton Keynes.
(b) to relocate to Milton Keynes.
2 Management has agreed (a) to give staff extra leave for moving.
(b) to give staff an extra six days leave.
3 I'd like you to (a) find out about Mobil's move.
(b) tell Mobil the decision is to move.
4 I want you to (a) agree to financial help for staff.
(b) find out about financial help for staff.
5 Could you (a) tell staff we agreed that they would get help for the move?
(b) see what staff think about the move?
6 We decided (a) to provide information for staff at a meeting.
(b) to give staff written information.

Answer

1 Management has made the decision (b) to relocate to Milton Keynes.
2 Management has agreed (a) to give staff extra leave for moving.
3 I'd like you to (a) find out about Mobil's move.
4 I want you to (b) find out about financial help for staff.
5 Could you (b) see what staff think about the move?
6 We decided (b) to give staff written information.
L550_2

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