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Business English: Making decisions
Business English: Making decisions

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3 Communicating the decision

3.1 Introduction

After consulting staff about the options for relocation a final decision has to be taken and everyone informed. A number of things then have to be done to organise the relocation and for this an action plan has to be drawn up. In this section you practise expressing action points, summarising information and informing colleagues of plans in writing and orally.

You first listen to a meeting about what has been decided. An action plan is also discussed, which involves assigning specific tasks to people.

Activity 13

In this extract you hear part of the meeting. Listen to it and complete an action plan (using the action plan below as a template). Using the lists below note down in your plan what each person has to do and whom they have to contact. One has been done for you as an example.

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Extract 17
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Tasks

  1. Arrange visit to Milton Keynes.

  2. Interview about relocation to Milton Keynes.

  3. Draw up timetable for Christmas work.

  4. Interview about financial help for staff.

  5. Prepare information pack for staff.

  6. Research staff opinion about relocation.

Contact:

  • (a) Staff

  • (b) Commission for New Towns, Milton Keynes

  • (c) David Bailey, Mobil

  • (d) Personnel Department

  • (e) Publications Department

  • (f) Steve Vance, Reloc

Relocation Timetable Action Plan Week 3
NameTaskContact
Diana Lees3 Christmas work timetable(d) Personnel Department
Billy Shepherd
Fred Gooch
Eva Lawrence

Answer

Relocation Timetable Action Plan Week 3
NameTaskContact
Diana Lees3 Christmas work timetable(d) Personnel Department
5 Prepare information pack for staff(e) Publications Department
Billy Shepherd2 Interview about relocation to Milton Keynes(c) David Bailey, Mobil
4 Interview about financial help for staff(f) Steve Vance, Reloc
Fred Gooch6 Research staff opinion about relocation(a) Staff
Eva Lawrence1 Arrange visit to Milton Keynes(b) Commission for New Towns, Milton Keynes

In Activities 14 and 15 (see Section 3.2 for Activity 15) you look at expressions relating to agreement and decision making.

Activity 14

Listen to the extract again and choose the ending to each sentence 1–6 that best expresses the meaning of the original decision or request. Each sentence begins with the words that are on the audio clip.

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Extract 17
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1 Management has made the decision(a) to move part of the company to Milton Keynes.
(b) to relocate to Milton Keynes.
2 Management has agreed(a) to give staff extra leave for moving.
(b) to give staff an extra six days leave.
3 I'd like you to(a) find out about Mobil's move.
(b) tell Mobil the decision is to move.
4 I want you to(a) agree to financial help for staff.
(b) find out about financial help for staff.
5 Could you(a) tell staff we agreed that they would get help for the move?
(b) see what staff think about the move?
6 We decided(a) to provide information for staff at a meeting.
(b) to give staff written information.

Answer

1 Management has made the decision(b) to relocate to Milton Keynes.
2 Management has agreed(a) to give staff extra leave for moving.
3 I'd like you to(a) find out about Mobil's move.
4 I want you to(b) find out about financial help for staff.
5 Could you(b) see what staff think about the move?
6 We decided(b) to give staff written information.