Business English: Researching a new location
Business English: Researching a new location

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Business English: Researching a new location

3 Further enquiries

3.1 Listening to and taking notes from a telephone call

In this section you practise obtaining information on the phone. You describe a relocation site as part of the more detailed research into the advantages of possible locations.

In the next activity you listen to a telephone call between Steve Vance who works for the Reloc agency and an employee of the Commission for New Towns (CNT), an agency whose task is to promote the development of a number of new towns and provide information for companies that wish to relocate.

Activity 15

Listen to this telephone call and answer the questions by noting down the appropriate answer. You may need to listen to the conversation more than once.

Download this audio clip.Audio player: l550_1_008s.mp3
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Transcript63KB PDF document

Click 'View document' to open a printable PDF for the exercise.

View document73KB PDF document

Answer

1 (c); 2 (a), (c), (e); 3 (b), (d).

You now practise taking notes from a phone call.

Activity 16

Listen to the audio clip again and make notes of the details of the caller. Note the address, phone and fax numbers and the request. The important thing is to summarise the key information.

Download this audio clip.Audio player: l550_1_008s.mp3
Interactive feature not available in single page view (see it in standard view).
Transcript63KB PDF document

Answer

The details of the call were as follows:

  • Caller: Steve Vance of Reloc

  • Address: 34 Bracknell Park, London W64 8JT

  • Tel: London 544-878723

  • Fax: London 544-400004

  • Message:

  • Request for 3 or 4 information packs and video and statistical information. Delivery by courier.

  • Paul Smith to contact SV for meeting.

L550_1

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