3 Further enquiries
3.1 Listening to and taking notes from a telephone call
In this section you practise obtaining information on the phone. You describe a relocation site as part of the more detailed research into the advantages of possible locations.
In the next activity you listen to a telephone call between Steve Vance who works for the Reloc agency and an employee of the Commission for New Towns (CNT), an agency whose task is to promote the development of a number of new towns and provide information for companies that wish to relocate.
Activity 15
Listen to this telephone call and answer the questions by noting down the appropriate answer. You may need to listen to the conversation more than once.
Click 'View document' to open a printable PDF for the exercise.
Answer
1 (c); 2 (a), (c), (e); 3 (b), (d).
You now practise taking notes from a phone call.
Activity 16
Listen to the audio clip again and make notes of the details of the caller. Note the address, phone and fax numbers and the request. The important thing is to summarise the key information.
Answer
The details of the call were as follows:
Caller: Steve Vance of Reloc
Address: 34 Bracknell Park, London W64 8JT
Tel: London 544-878723
Fax: London 544-400004
Message:
Request for 3 or 4 information packs and video and statistical information. Delivery by courier.
Paul Smith to contact SV for meeting.
