Transcript

NARRATOR

Speaking and listening is our most used form of communication. Well, in most situations anyway. And wherever we are, it's good to understand the different ways in which we speak and listen. [Shhh]. And when it comes to getting a job, employers often list good verbal communication at the top of the things they look for in employees.

There are some key aspects of speaking and listening to look at, such as clarity, speed, and volume, and how you might speak differently in different situations. You'll also look at the importance of listening and other nonverbal forms of communication, [hooting] all of which will help you gain qualifications beyond this course and get better at speaking and listening in everyday life.