Transcript

NARRATOR

You may be in a discussion where one person sits quietly, saying nothing. You may know the person and know they have some views on the subject or some experience to share. If you have an idea of what they have to say, you can encourage them to talk by addressing them directly, and inviting them to share. For example:

CAROLINE

Alec, tell us about a time you've booked a holiday online.

ALEC

Well, the last time I booked holiday was about three years ago.

CAROLINE

Wow.

ALEX

Three years ago.

CAROLINE

Where did you go?

ALEC

Oh, Morocco.

NARRATOR

You may not know what exactly they have to contribute. But be aware that they haven't already spoken. Again, you can address them directly. Here's an example.

CAROLINE

Alec, you haven't said much about the prices on the high street versus online. What's your opinion on that?

ALEC

Well, I think it's generally worth going to the high street because it's worth it for the experience of seeing the items you're going to buy. You get to pick them up and feel them, so -

CAROLINE

Yes, makes sense. Yeah.

ALEX

I agree.

NARRATOR

You may not want to be so direct about it, in which case there are more subtle ways of encouraging people to speak. For example, you might catch their eye just as you finish what you're saying.

ALEC

Oh, yeah. Yeah, that's much more convenient. Yeah, using the online.

CAROLINE

I think so, yeah.

NARRATOR

Or perhaps you could give a little nod in their direction.

ALEC

Oh, yeah. Definitely.

NARRATOR

Or perhaps open your hands towards them.

ALEC

Mm-hm.

NARRATOR

Or maybe you'll just give them a smile.

ALEC

I agree.